Thicket Terms of Service

Version 1.0

Effective: October 19, 2026

These Terms of Service ("Terms") are an agreement between you and Rubus Labs LLC, a Delaware limited liability company ("Rubus Labs," "we," "us," or "our"). They govern your use of Thicket, available at getthicket.com and dashboard.getthicket.com, and any related services (together, the "Service").

If you use the Service for a company, law firm, or other organization, "you" means that organization, and you confirm you have authority to accept these Terms for it. If you do not agree to these Terms, do not use the Service.

1. What Thicket Does

Thicket is a brand-protection service for small and mid-size brands and the intellectual-property attorneys who represent them. Depending on your plan, the Service may:

Thicket monitors domains and websites. It does not monitor online marketplaces or social media.

AI-assisted analysis can be wrong. Scores and suggested actions are aids to your review, not conclusions.

2. Eligibility and Your Account

3. Onboarding: Payment, Letter of Authorization, and Verification

Customer and Brand Owner. "Customer" (also "you") means the person or organization that accepts these Terms and pays for the Service, which may differ from the Brand Owner. "Brand Owner" means the owner of the trademarks, copyrights, or domains for each brand you list. You may be a law firm or agency acting for one or more Brand Owners; when you own the brand yourself, you are also the Brand Owner. Each Brand Owner must sign the LOA and complete verification before any notice is sent for its brand. You remain responsible for fees, the approvals you give, and your obligations under these Terms, including indemnity.

Setup follows this order:

  1. Payment. You purchase a plan through our payment processor, Stripe. At checkout you accept these Terms, the Refund Policy, and the automatic-renewal terms by checking a box before you pay.
  2. Letter of Authorization ("LOA"). After payment, an authorized representative of each Brand Owner separately signs (electronically or in ink) an LOA that authorizes Rubus Labs to send approved notices on its behalf for the brands, trademarks, and copyrighted works listed in it.
  3. Rights verification. Before any notice is sent for a brand, the Brand Owner lists each mark it relies on (registration number and jurisdiction, or the basis for unregistered rights) and each copyrighted work for any DMCA notice. We check listed registrations against the public registry record, confirming the owner name matches the Brand Owner, and notices cite only verified registrations.
  4. Domain verification. For self-serve brands, control of the brand's domain is verified by adding a DNS TXT record we provide. For brands added by a law firm or agency, domain verification is not required; instead, the Brand Owner's LOA must be e-signed by a signer whose identity we confirm, using an email address at the Brand Owner's own domain or another method we reasonably accept.

We will not send any notice for a brand until payment, the Brand Owner's signed LOA, and rights verification are complete, and, for self-serve brands, domain verification. Monitoring starts when payment is made. Takedown notices for a brand can be sent only after its Brand Owner has signed the LOA and completed rights verification, at which point the brand has Protected status.

Record of acceptance. When you accept these Terms, we keep a record of the version you accepted, the date and time, your account and session details, and the IP address used. We keep these records for the life of your account plus 6 years. We also email you an acknowledgment of your plan and its automatic-renewal terms.

4. Your Representations

You represent and warrant, and you will keep it true while you use the Service, that:

5. Authorization and Agency for Notices

6. Approval and Responsibility for Approved Notices

7. Acceptable Use

You agree not to:

We may refuse to send, delay, or withdraw any notice if we reasonably believe it is inaccurate, unauthorized, abusive, or legally risky, or that it violates these Terms. We may also suspend your account as described in Section 18.

8. Fees, Takedown Credits, Renewal, and Taxes

Plans. Thicket is offered in three plans. Prices are per Brand.

PlanMonthlyAnnual (prepaid)Domains watchedWho reviews alertsTakedowns
Monitor$49 per month$490 per year1 Brand, 1 primary domainYouFiled on your request. No takedown credits included (0); $200 per Successful Takedown
Protect$99 per month$990 per year1 Brand, up to 3 domainsYou4 per year included (monthly plans: 1 at signup plus 1 per completed 3-month block, up to 4 per year); then $200 per Successful Takedown
Agency (law firms and multi-brand)$149 per Brand per month (2–9 Brands); $139 (10–24 Brands); $129 (25+ Brands)$1,490 / $1,390 / $1,290 per Brand per year, same bandsMinimum 2 Brands; up to 3 domains per BrandYou or your counsel4 per Brand per year (monthly plans: 1 per Brand at signup plus 1 per completed 3-month block, up to 4 per Brand per year); then $200 per Successful Takedown

Takedowns.

Payment. Subscription fees are paid in advance through Stripe. You authorize us, through Stripe, to charge your payment method on file for subscription fees and for $200 Successful Takedown fees. Before you approve a notice that would not be covered by an included credit (including every notice on Monitor), the approval screen shows that a $200 fee applies if it becomes a Successful Takedown; your approval confirms your agreement to that charge. Successful Takedown fees are billed monthly in arrears on your next invoice and charged to your payment method on file. Annual-plan customers receive a separate monthly invoice for any such fees. If accrued, unbilled fees exceed $1,000, or your account is past due, we may invoice them immediately and charge your payment method on file.

Billing intervals. You can pay monthly or annually (prepaid).

Automatic renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of each billing period (monthly or annual) for the same period, and we will charge your payment method on file the then-current price for your plan, until you cancel. You can cancel online at any time from the Billing page in your dashboard at https://dashboard.getthicket.com/billing, and also by emailing [email protected]. Cancellation takes effect at the end of the current billing period, and you will not be charged again. For annual plans, we will email you a reminder at least 30 days (and no more than 45 days) before each renewal, stating the renewal date, price, and how to cancel. We will give you at least 30 days' notice before any price increase takes effect at your next renewal. After checkout, we will email you an acknowledgment of these renewal terms with a link to cancel.

Refunds. Annual plans: if you ask within 14 days of your initial purchase or of any renewal charge, we will refund that charge in full, minus $200 for each Successful Takedown in that period (Protect and Agency; nothing extra is deducted on Monitor). Monthly plans: no prorated refunds, but you may get a first-month refund if you ask within 7 days of your first monthly charge and no notice has been sent. Full details are in our Refund Policy at https://getthicket.com/refund.

Taxes. Fees do not include taxes. You are responsible for any applicable sales, use, or similar taxes, other than taxes on our income.

Beta pricing. Beta pricing is available only to Brands that sign up themselves through self-serve checkout at getthicket.com or dashboard.getthicket.com on or before December 31, 2026 (11:59 PM ET). It is $900 per year for one Brand, billed annually, and includes everything in the Protect plan, including 4 takedowns per year. It is not available to law firms, agencies, or Agency-plan accounts; those accounts get Agency pricing. Customers already on beta pricing when these Terms take effect keep their current $900 terms until their first renewal, whatever channel they signed up through. Beta pricing is locked until the customer's first renewal. At that renewal, the customer moves to current pricing, with at least 30 days' notice before the new price applies.

Agency pilot. Law firms, agencies, and other Agency customers may buy a paid pilot for 2 to 5 Brands under the standard Agency terms: 30 days at $149 per Brand, including 1 takedown credit per Brand, pooled when a single Customer is billed for all pilot Brands. Additional Successful Takedowns are $200 each. Unused pilot credits expire at the end of the pilot. The pilot converts automatically to Agency monthly billing, at the Agency price stated in your order form for the account's Brand count, unless you cancel before it ends; we will email you at least 7 days before the pilot ends with the conversion date, price, and how to cancel. On conversion, each Brand receives 1 takedown credit, then 1 more for each completed 3-month block of paid Agency service, up to 4 per Brand per subscription year. The pilot fee may be refunded in full if requested within 7 days of the pilot charge and no notice has been sent; this refund right applies only to the pilot fee and not to any later charge, including the first Agency charge after conversion. If the pilot fee is refunded, the pilot ends on the refund date and does not convert. Pilot specifics are set in a separate order form.

Late or failed payment. If a payment fails, we may suspend the Service, including notice sending, until payment is made.

9. No Guarantee of Outcomes

We do not guarantee that any site will be taken down, blocked, or transferred, or that any recipient will respond. Outcomes depend on third parties, including registrars, hosts, CDNs, blocklists, and site operators, which act under their own policies and timelines. We also do not guarantee that the Service will find every lookalike domain or infringing site.

10. Not Legal Advice; Not a Law Firm

11. Our Intellectual Property and Your License

12. Your Data and Record Sets

13. Third-Party Services

The Service relies on third parties, such as hosting, AI, email, payment, and trusted timestamp providers, and it sends notices to third parties such as registrars, hosts, and blocklists. We are not responsible for third-party services, their availability, or their decisions. Your use of some third-party services, such as Stripe, may also be subject to their own terms.

14. Confidentiality

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI ANALYSIS WILL BE ACCURATE, OR THAT MONITORING WILL DETECT EVERY THREAT.

16. Limitation of Liability

(a) EXCEPT FOR EXCLUDED CLAIMS, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

(b) RUBUS LABS' TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) US $100.

(c) "EXCLUDED CLAIMS" MEANS (i) YOUR OBLIGATIONS UNDER SECTION 17 (INDEMNIFICATION); (ii) YOUR BREACH OF SECTION 4 OR SECTION 7; (iii) YOUR PAYMENT OBLIGATIONS; (iv) A PARTY'S BREACH OF SECTION 14 (CONFIDENTIALITY); AND (v) A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD. THE LIMITS IN THIS SECTION DO NOT APPLY TO EXCLUDED CLAIMS.

17. Indemnification

You will defend, indemnify, and hold harmless Rubus Labs and its members, managers, employees, and contractors from any third-party claims, losses, damages, and costs (including reasonable attorneys' fees) arising from:

We will notify you promptly of any claim, let you control the defense (you may not settle without our consent if the settlement imposes obligations on us), and reasonably cooperate at your expense.

18. Term, Suspension, and Termination

19. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

20. Disputes

(a) Before filing a claim, a party must send a written description of the dispute and negotiate in good faith for 30 days; limitation periods are tolled during that time.

(b) Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state courts located in Greene County, Ohio, or the United States District Court for the Southern District of Ohio, Western Division, at Dayton, and each party consents to their personal jurisdiction and venue. Either party may bring an individual claim in small-claims court.

(c) EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A JURY TRIAL.

(d) Claims may be brought only in a party's individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding. If this subsection (d) is found unenforceable, it is severed and the remainder of this Section applies.

(e) Any claim against Rubus Labs must be brought within one year after it arises.

(f) Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

21. Changes to These Terms

22. General

These Terms, together with the LOA, the Privacy Policy, the Refund Policy, and any Thicket Service Agreement or other order form, are the entire agreement between us on this subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

Order of precedence. If there is a conflict, the following order applies: (1) a Thicket Service Agreement or other order form signed or accepted by both parties, but only for its order-specific commercial terms (plan, brands, price, billing interval, and term) and for any other provision of these Terms that it expressly identifies by section number as modified; (2) these Terms; (3) the Refund Policy; (4) the Letter of Authorization; (5) the Privacy Policy. The Letter of Authorization never expands Rubus Labs' authority beyond Section 5 of these Terms.

23. Contact

Rubus Labs LLC, 5124 Polen Drive, Dayton, OH 45440
Email: [email protected]
Website: getthicket.com